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Message for Requesters

Covid 19 Level 2 Sept,2020 Update

Telephone interpreting TINT and Video Interpreting VIS are DHB’s recommendation when there are any H & S concerns, Face to Face SINT is still available for crucial case

Making changes of existing booking
If appointment needs to change/cancel please login your account to make the changes. For further assistance please ring 42211 or 094423211.

Interpreter availability Some of our interpreters may have health condition and not able to do face to face interpreting. Please let us know would Telephone interpreting or video conference be considered when making a face to face booking.

TINT For all TINT requester must ring WATIS when the appointment is ready.

Video Interpreting instruction http://www.asianhealthservices.co.nz/Portals/7/
Docs/Resources/Telehealth_Information_English.pdf

Message for Interpreters

Covid 19 Level 2 Sept 2020 Update

Any interpreter if you had

a, contact with a confirmed or probable case,
b, international travel,
c, contact with a person who has traveled overseas, (customs and immigration staff, staff at quarantine/isolation facilities)
d, worked on an international aircraft or shipping vessel,
e, cleaned at an international airport or maritime port or
having any of the following symptoms a, sore throat b, new cough c, fever, d, Runny nose

Please contact Hong Lo directly

PPE
Hospital wards/clinical team will provide PPE (e.g. mask) for our interpreters when needed according to H & S guidelines

MASK Contractors (interpreters) can also bring their own mask for their own protection purpose : our hospitals/clinical team will accept this if there is no H & S concern

Booking reschedule or changing
WATIS is going to contact the interpreter if there is a change for the booking. If we didnt call, it means the booking is still on.

TINT For any TINT job, WATIS is going to call the interpreter once the requester is ready. Please do NOT call WATIS if you didnt receive any call from us.