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Message for Requesters

Faxfree for WATIS and WATIS online system

We have updated the online booking system. Please visit our web page for the guidelines

Covid 19 Level 1, 12.3.2021 Update

Office hour of WATIS from 1st March
WATIS office hour starting at 8.30am to 5pm. We divert the call to after hour centre at 4.30pm. The interpreting service is 24/7.

Making changes of existing booking
If appointment needs to change/cancel please login your account to make the changes. Please use 42211 and 094423211 for emergency only

Telephone interpreting TINT and Video Interpreting VIS are DHB’s recommendation when there are any H & S concerns,

Interpreter availability Some of our interpreters may have health condition and not able to do face to face interpreting. Please let us know would Telephone interpreting or video conference be considered when making a face to face booking.

TINT For all TINT requester must ring WATIS when the appointment is ready.

Video Interpreting instruction http://www.asianhealthservices.co.nz/Portals/7/

Message for Interpreters

Covid 19 Level 1 12.3.2021 Update

It is very important for all our interpreters to follow Health & Safety guidelines and protocols from the Ministry of Health and Waitematā DHB, and report to WATIS immediately if there is any health & safety concern, especially during the COVID-19 period or any other pandemic situations.

MASK PPE will be provided according to WDHB Policy. Contractors (interpreters) can also bring their own mask for their own protection purpose : our hospitals/clinical team will accept this if there is no H & S concern

Booking reschedule or changing

TINT For any TINT job, WATIS is going to call the interpreter once the requester is ready. Please do NOT call WATIS if you didnt receive any call from us.
For more info: www.covid19.govt.nz www.waitematadhb.govt.nz/patients-visitors/covid-19-information/