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Message for Requesters

Covid 19 Level 3 22.9.2021 Update

Level 3 Making change of the appointment

Please use our online booking system for making change of your existing appointment The guideline of creating an account can be found by clicking the following Guideline for creating an online account

Making changes of existing booking
If appointment needs to change/cancel please login your account to make the changes. Please use 42211 and 094423211 for emergency only

Telephone interpreting TINT and Video Interpreting VIS are DHB’s recommendation when there are any H & S concerns, SINT Can be arranged on request with limited availability during the lock down period.

Interpreter availability Some of our interpreters may have health conditions and are not able to do face to face interpreting. Please let us know would Telephone interpreting or video conference to be considered when making a face to face booking.

TINT For all TINT requesters must ring WATIS when the appointment is ready.

Video Interpreting instruction http://www.asianhealthservices.co.nz/Portals/7/
Docs/Resources/Telehealth_Information_English.pdf

Message for Interpreters

Covid 19 Level 3 22.9.2021 Update

Level 3 arrangement For any interpreter who cannot do the face to face interpreting during level 3, please email Hong Lo and be specified whether TINT or VIS can be done.

It is very important for all our interpreters to follow Health & Safety guidelines and protocols from the Ministry of Health and Waitematā DHB, and report to WATIS immediately if there is any health & safety concern, especially during the COVID-19 period or any other pandemic situations.

MASK PPE will be provided according to WDHB Policy. Contractors (interpreters) can also bring their own mask for their own protection purpose : our hospitals/clinical team will accept this if there is no H & S concern



TINT For any TINT job, WATIS is going to call the interpreter once the requester is ready. Please do NOT call WATIS if you didnt receive any call from us.
For more info: www.covid19.govt.nz www.waitematadhb.govt.nz/patients-visitors/covid-19-information/